Refund policy

Purpose-made and special order goods cannot be returned.

You may cancel your order up to 7 days after delivery has taken place providing all goods are in perfect condition, unopened and in original packaging. Simply telephone us using our main number to confirm this. When you choose to return unwanted items, it is at your cost. We will refund any monies due less a 30% restocking charge.

Cancellation

You have the right to cancel your non-special order goods at any time before delivery. Simply telephone us on 0115 927 7089 to organise this.

Please note: We are unable to accept unwanted returns or specially ordered and built-to-order items. If your item is built-to-order, we will not be able to accept cancellation, due to their bespoke nature. If you are unsure, please contact us before placing your order.

For full details on Delivery, Returns and Cancellations, please view our full terms & conditions of sale.